One byproduct of increased diversity and the use of cross functional teams is that people bring different experiences and perspectives to the workplace. These differences often result in conflict. Accordingly, it becomes critical that leaders and individual contributors become adept at managing conflict.
This eBook focuses on the following:
Part One: reviews two aspects of conflict in organizations, as well as the four types of conflict and how to get to the root causes of conflict.
Part Two: takes a closer look at individual conflict management styles and how to enhance conflict management effectiveness
Part Three: helps you develop a plan to practice your newly acquired knowledge and skills